Cryer Malt Is Hiring a Customer Experience Coordinator

Cryer Malt Is Hiring a Customer Experience Coordinator


Cryer Malt has spent more than two decades bringing quality malt to the craft breweries of New Zealand and Australia.

If you want to join them at their Richmond office, currently they're hiring a customer experience coordinator.

Job Description: Customer Experience Coordinator - Richmond

Together we craft. Craft your career with us.

For over 25 years, we’ve worked to bring the best malt to customers across Australia and New Zealand. Our ethos is to supply the brewing trade with the best and freshest ingredients, on a quick turnaround from stock held, so brewers have the freedom and confidence to innovate and create consistently great beer to meet the demands of the rapidly growing ‘good beer’ movement across Australasia and the Pacific.

About our team

The team at Cryer Malt take pride in standing shoulder to shoulder with the brewers who are at the forefront of the modern craft beer movement in Australasia. Having supplied specialty malts from Barrett Burston Malting to craft brewers over the past two decades, we are now excited to be a part of Barrett Burston Malting. Cryer will continue to source the finest malted barley and adjuncts from around the globe to support our customers and their dedication to pushing the boundaries in crafting excellent beer.

About the role

Cryer Malt is currently seeking a skilled customer experience coordinator to provide outstanding sales and service support to customers. The role will entail:

  • Processing sales orders for customers
  • Placing orders for release and delivery, while keeping to agreed timeframes
  • Attend and respond to customer telephone enquiries and orders and ensure timely follow-up thereof

About your experience

The ideal candidate will be passionate about delivering efficient and consistent service to our customers as they are the reason we continue to grow and feed the growing craft beer movement! Candidates should also display:

  • Prior experience in customer care
  • Outstanding time management and communication skills
  • Ability to work with repetitive processes with high attention to detail
  • IT skills including experience using Excel and CRM systems
  • A genuine interest and passion for the malting/brewing industry is beneficial
  • A relevant tertiary qualification would be beneficial

In addition to providing proof of working rights and suitable professional referees, preferred candidates will be required to undertake a criminal history check

Together we realise our potential

At Cryer Malt, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce - leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Next steps

If you have questions regarding this role the Talent Acquisition Team is available to have a confidential discussion. You can contact Darren Rowley at

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