Sunday Road Brewing Are Hiring An Operations Manager

Job

Sunday Road Brewing Are Hiring An Operations Manager

Posted March 28, 2022

This posting is more than 1 year old

Sunday Road Brewing are based in Sydney's south and their home is both a welcoming taproom and busy production site. 

If you'd like to help oversee the indie brewery's operations, they'd like to hear from you.


Job Description: Operations Manager

At Sunday Road we love great beer, we love making it, we love drinking it and we love how it brings together a community of beer-loving friends.  We launched our first beer over 6 years ago and have enjoyed significant growth ever since. We are a passionate team of beer lovers who are extremely proud of what Sunday Road has achieved and as the business continues to grow, we are looking for an Operations Manager to join our family.

What are we looking for?

We are looking for an experienced manager, with a background in business and, or manufacturing, to effectively and efficiently manage our business operations, from brewery operations, sales and marketing, to the taproom, logistics and administration. The Operations Manager will oversee operations, working with the business to achieve our strategic vision and goals. You will prioritise staff wellbeing and living our values, leading from the front to ensure all staff and business decisions reflect these values.

Who are we?

We are a 100% locally owned and proudly independent brewery. Born and raised in the Sutherland Shire of Sydney, we believe in great beer, which is an extension of our commitment to family, good produce, sustainability and community.

Sunday Road represents those laid-back days in the sun with family and friends - the outdoors, beach vibes, panoramic vistas and good brews that are good for the soul. We’re dedicated to enriching these moments with the best beer possible. 

We are a well-established, growing, award-winning brewery. Our trophy cabinet currently holds 25 medals including the AIBA 2021 MAJOR TROPHY for Cryotherapy Hazy IPA.

Position Description – Operations Manager

Purpose

The Operations Manager will be accountable for overseeing the day-to-day operations of Sunday Road Brewing. This encompasses the bar and taproom, sales, marketing, logistics and administration. Reporting to the Owner you will drive business operations with key alignment to the values of Sunday Road and their strategic goals. As a critical senior appointment you will be a formative part of the long term growth, success and impact of the Sunday Road brand, business and community.

Primary Objectives

Mission, vision and values - Connection to the mission, vision, and values of Sunday Road. The ability to understand and connect to the wider strategy, vision, values and purpose of the organisation, “Big Picture” thinking and follow that through to operational execution and outcomes in the day to day “doing.”

Staff management and leadership – Hands-on leadership and leading from the front attitude. Management of staff, ensuring training, skills, behaviours and performance obligations are clearly communicated and implemented;

People first Culture – Drive organisational culture to ensure an ongoing focus on delivering customer outcomes, achieving organisational efficiency, and maintaining employee enthusiasm and engagement.

Continuous Improvement and innovation - Identify and implement operational improvements in order to continually deliver efficiencies across all aspects of the business.

Key Responsibility Areas

Strategic planning: 

  • Play a role in long-term planning, including the development of frameworks to embed operational excellence and drive sustainable growth; and, provide input to the owner to help establish the strategic direction and innovation initiatives and position the business to successfully implement the plans.

Business performance management:

  • Provide information to the owner to help establish budgets, key projects and tasks and business performance metrics;
  • Manage administrative support services ensuring organisational financial obligations are met and that business performance data regularly informs operational decisions
  • Monitor and review performance data to track progress, ensure sufficient resources are allocated to works and implement mid-course corrections as required; and report business performance regularly to the owner and escalate appropriate matters as agreed.

Risk management:

  • Ensure processes and procedures are documented;
  • Ensure legislative requirements associated with WHS, data privacy, financial and staff obligations are understood and enforced;
  • Ensure customer agreements are in place and implemented as outlined; and
  • Ensure appropriate data backups and disaster recovery mechanisms are implemented and remain current.

Staff management and leadership:

  • Drive staff management processes and practices including regular reviews, training schedules, promotional paths and performance management;
  • Support and promote staff development to ensure skills remain current with changing industry and customer needs;
  • Promote team-building to ensure ongoing organisational cohesiveness;
  • Support team efforts by contributing to operational tasks as required; and
  • Provide ongoing management to Sunday Road to enable delivery of excellent customer service and achievement of organisational goals;

Communication:

  • Maintain regular, formal communication forums with full team and part teams as required;
  • Define meeting agendas and ensure appropriate preparation of information to enable meetings to be as effective and efficient as possible; and
  • Regularly liaise with the Owner to ensure the sales process is fully supported and customer’s needs are met and exceeded by the business.

Business systems, processes and practices:

  • Improve operational systems, processes and policies in order to support the delivery of consistent production processes and customer service.;
  • Support production in developing and implementing appropriate scheduling and logistics tools; and
  • Working with all staff to improve systems and processes to enhance customer experience; reflective of the Sunday Road values.

Specialists Skills & Knowledge

Problem-solving:

  • Capability to analyse situations, evaluate alternatives and implement solutions;
  • Ability to interpret guidelines and analyse factual information to adapt or modify processes;
  • Ability to look at situations from several points of view; and
  • Ability to act as a resource to others to solve problems.

Interpersonal skills:

  • Highly developed interpersonal and oral communication skills in individual, small group and larger presentation environments;
  • Ability to develop effective partnerships and to gain the cooperation of others through communication and negotiation;
  • Ability to challenge and debate issues of importance to the organisation; and
  • Persuasive with details and facts.

Leadership and management skills:

  • Ability to think strategically and communicate and promote a vision to others;
  • Ability to coordinate and direct staff to ensure outcomes are achieved;
  • Ability to manage team workloads, time and priorities, within resource constraints;
  • Commitment to excellent and customer experience;
  • Capability to delegate responsibility effectively and demand accountability from staff;
  • Ability to implement practices consistent with WHS obligations and ensure compliance with HR policies.

Industry skills & knowledge:

  • Understanding of the hospitality industry and responding rapidly to changing customer expectations;
  • Ability to maximise the customer experience through meeting core customer needs whilst ensuring efficient and effective resource management;
  • Manufacturing and production experience desirable and a proven ability to deliver high quality products to meet customer demands;
  • Demonstrated experience in driving process improvement and delivering efficiencies across both customer facing and operational areas;
  • Knowledge of the HR regulations and an ability to apply them in real world situations.

Qualifications and experience: 

  • Several years’ experience at a senior level in a customer focussed or manufacturing setting;
  • Demonstrated management capability, including facilitating a strong value driven organisational culture as well as managing high performing teams;
  • Commitment to implementing efficient and effective management practices whilst meeting customer needs and expectations;
  • Experience in establishing budgets and managing operations to achieve required financial, production and performance goals.

The Ideal Candidate, You and Next Steps

As someone with a well-rounded understanding of business in commercial, operational environments you are likely to have led teams in a variety of areas, whether sales, marketing, administration, governance, operations, manufacturing, production, even brewing of all things! This is nothing if not a varied and challenging role, and to that end, we are seeking someone first and foremost with a passionate alignment to our values, and a secondary alignment to the craft brewing industry as a whole and the impact Sunday Road has and will continue to have on the industry and our community. Your skills and experiences will need to be centred around adaptability, great communication skills, high attention to detail and a customer-first mentality.

We welcome an opportunity to discuss this further and explore this great opportunity and to walk the path with us. Please contact Adam Hart at adam@sundayroadbrewing.com.au to arrange a confidential discussion.